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Posted: Saturday, July 29, 2017 12:04 AM


Company Name: IHA

Job Duration: Indefinite
Required Travel: None
Min Education: BA/BS/Undergraduate
Min Experience: 3-5 Years
Job Function: Employee Benefits Specialist
Job Type: Full-Time

This position is responsible for the day-to-day administration and coordination of IHA's leave programs/processes. (FMLA, ADAAA, STD, LTD, Workers Comp, Military, Discretionary); provides support for IHA's benefits team as necessary.

1. Serves as the primary contact for all IHA Leave of Absence requests from IHA staff and providers; conducts intake over the phone, in person or via email, either directly or, indirectly through HR Business Partners or appropriate leadership staff.
2. Offers guidance and assistance to employees with information and explanation of leave processes, practices and procedures; provides follow-up and resolution to employees concerns and inquiries regarding their leave of absence.
3. Ensures that appropriate paperwork is sent out in a timely manner (as governed by applicable laws); tracks receipt of documentation to support the leave request, communicates well in advance of deadlines when paperwork is not received, or additional documentation is required to continue the leave of absence process.
4. Monitors and ensures compliance with federal and state regulations governing leave programs and alignment with IHA policy, to include FMLA, ADAAA, STD, LTD, Workers Comp, Military and Discretionary Leaves of Absence; ensures that the employee is provided with all required federal and state documentation, eligibility requirements, leave entitlements and IHA's Leave of Absence policies.
5. Communicates with third party administrators regarding disability payments and approval status; provides information regarding earnings to be used for disability payment calculations, updates vendor regarding any known status changes with leave, researches issues and discrepancies; consults with vendor as necessary regarding leave status.
6. Effectively manages and administers all leaves of absences (LOA) from start to finish; ensures receipt of return to work notice for employee absences for their own medical condition; reviews and communicates any noted work restrictions to ensure ability to accommodate upon return to work.
7. Reviews, verifies and analyzes the employee's timecards in the ADP Vantage system to ensure the accuracy of allocated time regarding Leaves of Absences. Works closely with the Time and Payroll department to ensure proper deductions are set up accurately and time is flowing over correctly from the ADP Leave module.
8. Works closely with the employees and their department on the LOA procedural process; ensures a smooth return to work transition for the employee or provider, coordinates return with the manager any restrictions that may need to be accommodated.
9. Collects benefit plan premiums during FMLA and discretionary leaves.
10. Assists benefits department with routine tasks and during open enrollment.
11. Other duties and projects as needed.


1. Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the IHA CARES mission and core values statement
2. Must be able to work effectively as a member of the Human Resources team.
3. Successfully completes IHA's "The Customer" training and adheres to IHA's standard of promptly providing a high level of service and respect to internal or external customers.
4. Maintains knowledge of and complies with IHA standards, policies and procedures, including IHA's Employee Handbook.
5. Maintains complete knowledge of office services and in the use of all relevant office equipment, computer, and manual systems
6. Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines
7. Serves as a role model, by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
8. Uses resources efficiently.
9. If applicable, responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

EDUCATION: Bachelor's degree in Human Resources or other related area; or, equivalent combination of required (five or more years of Leave of Absence and/ or Benefits, experience may be considered in lieu of Bachelor's degree.

CEBS, PHR or SPHR is strongly preferred (or equivalent credentialing).

3-5 years' previous experience in an HR Benefits or Leave of Absence role, preferably in a healthcare environment with experience communicating directly with healthcare providers and staff.

1. In-depth knowledge of legal requirements and reporting regulations affecting human resources functions; and IHA-specific protocols with regard to benefits, applicable policies, FMLA, Workers Compensation, COBRA, Flexible Spending Accounts, and other plan guidelines.
2. Interacts with a high level of professionalism and customer service.
3. Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, payroll/HRIS software, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job. Previous experience with ADP payroll, time and attendance and HRIS is strongly preferred.
4. Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people and apply consultative skills to work effectively within assigned areas of the organization, recommend findings to administration and share information among staff members.
5. Ability to work collaboratively in a team-oriented environment; courteous, professional and friendly demeanor.
6. Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, IHA providers, family members, insurance carriers, and vendors.
7. Escalates issues both timely and appropriately.
8. Ability to cross-train in other areas of the organization in order to achieve smooth flow of all operations.
9. Good organizational and time management skills to effectively juggle multiple priorities and time constraints in a fast-paced environment. Adapts to changes.
10. Ability to exercise sound judgment and problem-solving skills, specifically as it relates to resolving HR and personnel issues. Analyzes information skillfully; develops alternative solutions.
11. Ability to handle IHA staff, payroll and organizational information in a confidential manner.
12. Successful completion of IHA competency-based program within introductory and training period.

1. Physical activity that often requires keyboarding, filing and phone work.
2. Physical activity that often requires extensive time working on a computer and sitting
3. Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.
4. Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.
5. Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
6. Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
7. Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

This job operates in a typical office environment which involves frequent interruptions and significant interaction with people which can be stressful at times.

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• Location: Ann Arbor, Ann Arbor, Michigan

• Post ID: 33808288 michigan is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017